Every piece is made to order, built specifically to your measurements and choices — so please order carefully. That said, we stand behind our work.
Because custom leather is cut and stitched for you individually, it can't be restocked or resold, and so custom orders are generally non-refundable once production has begun. If you need to change or cancel an order, contact us as soon as possible and we'll do everything we can before work starts.
If your item arrives with a manufacturing fault, is not as described, or was damaged in transit, contact us within 14 days of delivery at sales@leather-shop.biz with your order number and clear photos. We will repair, remake or refund the item at our discretion — whatever it takes to make it right.
The more accurate your measurements, the better the fit. If a piece made to your provided measurements needs an adjustment, reach out — in most cases we can alter it. Review our Sizing Guide before ordering.
Email sales@leather-shop.biz with your order number and details. We'll reply with next steps. Please don't ship anything back until we've confirmed the return.